Microsoft Corporation Delivery Excellence Lead AAD EMEA in Brussels, Belgium

Microsoft Services mission is to lead and serve our customers and partners as they realize their full potential in a mobile-first, cloud-first world. We are a diverse group of technical architects, engineers, consultants and support professionals, more than 21,000 strong, serving customers in 191 countries and 46 languages. We drive over $5B in revenue annually.

Services continues to be the key differentiator in accelerating a customer’s transformation ensuring they get the most out of their technology investments. In order to support Microsoft’s transformation, we must continue to evolve how we deliver resulting in high levels of customer satisfaction and profitability for Microsoft.

The Account Aligned Delivery Excellence Project Manager drives Delivery Health via Consulting & Premier Service Delivery Methodologies to improve customers' experiences during the end-to-end delivery lifecycle with quality, consistency & repeatability. The role closely collaborates and maintains ongoing relationships with the Account Aligned Leadership team, Planning and Business Excellence teams, WW Delivery Excellence teams, and WW Services Program Owners.

Responsibilities

  • Prioritize and drive customer value by performing delivery excellence activities

  • Implement consistent Delivery Excellence rhythms for an Area, Subsidiary, and/or District

  • Lead development of DE strategy for the Account Aligned areas by sharing and driving best practices to improve Delivery Healt

  • Manage and track specific delivery improvement initiatives within Account Aligned areas

  • Contribute towards analysis of delivery patterns, delivery insights and prioritization of improvement initiatives.

  • Maintain healthy delivery practices within Account Aligned customer portfolio

  • Maintain accurate dashboard of Consulting engagements within Account Aligned area

  • Implement and Govern an Area Delivery Excellence plan for Premier Services, Volta, and MCS Services.

  • Support customer satisfaction through enduring consistent CPE processes, sharing of best practices and remediation of LTTB returns

  • Drive adoption of Methodologies and Tools in Account portfolio

  • Support landing of Methodologies and Tools changes within Account Aligned areas, in collaboration appropriate teams

  • Drive adoption and use of Delivery Excellence Dashboards, Virtuoso and Unicorn to drive Delivery Health

  • Drive capturing of important delivery metrics related to Premier Net Efficiency, Profitability, Quality, Risks and customer acceptance

  • Act as voice of the Account Aligned areas, in driving Methodology & Tools improvements

  • Collaborate with SBD, Domain DE team and Domain stakeholders in maintaining seamless delivery management practices across life cycle of One Services delivery portfolio   People Leadership & Management

  • Actively participate in Management Community. Mentor Area leaders in Delivery Excellence

  • Act as a role model for values, ethics, professional conduct and belief in the Microsoft culture

  • Drive the culture of learning, best practice sharing, First time right, quality mindset and customer obsession across delivery communities ​

Qualifications

  • Strategic thinking with the proven capability to contribute and execute a delivery strategy that resulted in quality customer outcomes

  • Strong customer management experience

  • Outstanding interpersonal skills, providing leadership by example, and an inspiring vision for driving future in a matrix environment

  • Experience with diverse services business (Consulting, Premier and Offshore) functions is a definite plus

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.