General Electric Field Engineer CT in Diegem, Belgium
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Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area.
Technical: Maintains all models specific to a modality in the assigned area
Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems
Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. LCT: Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team
Assists in the growth and direction of business in his/her geographic area
Administration: Responsibly completes all administration tasks on time. Ensures timely completion of Field Modifications and Preventive maintenances inspections documentation for assigned accounts
Installation: Plays a leading role in complex and multifunctional rooms. Shares best practices
Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
Qualified to Degree level or equivalent knowledge and experience
Technical analytical skills. Field Services experience
Comprehensive knowledge of a specific modality or multi-modalities
Knowledge in CT systems can be an advantage. Sought by others for guidance and advice
Knowledge of fluent Dutch and basics French is required as well as the knowledge of English to communicate with online center and having the ability to read service- and user manuals and instructions
Ability to work independently with minimum direction. High work standards and quality. Initiative and motivation. Plans and organizes work effectively together with our call center
Excellent communications, listening and interpersonal skills
Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
Locations: Belgium; Diegem