BD (Becton, Dickinson and Company) European Scientific and Technical Support Specialist – Flow Cytometry in Erembodegem, Belgium
Job Description Summary
As a Scientific and Technical Support Specialist you will have the opportunity to apply your competences to provide high quality scientific and technical support to our customers in French or English through inbound calls, emails or chat applications. You will serves as a subject matter expert for strategic product applications in Flow Cytometry; provides pre- and post- sales support to sales associates based upon customer and BDB business needs. You will be part of a multicultural and dynamic team and you will interact with staff at all levels. You will report to the Scientific Support Team Leader.
You will use your knowledge and experience to provide high quality support to our customers on reagent products and applications, Flow Cytometry instruments and software as well as BD Genomics products by phone, e-mail and chat. You will analyze and troubleshoot complex flow cytometry applications problems.
You will function as the point of contact for customers in case of hardware and software support requests on BD Biosciences Flow Cytometers. In this role, you will conduct real-time diagnosis and troubleshooting relying on verbal communication and remote desktop management. If a solution can’t be found, you will route the problem to the field based organization.
You will, on occasion, conduct training courses to external or internal customers on instruments and applications. You will develop and maintain training documentation material.
You will support Application Specialists, Field Service Engineers and Sales associates via phone or email.
You will maintain a high level of expertise in reagents, applications, software and instruments.
You will develop and maintain technical content for BD Biosciences knowledge base
You will occasionally travel to provide support at scientific congresses and to present technical seminars to customers and colleagues as well. You will contribute to new products launches.
You have a Bachelor/Master degree in Biological or Medical sciences combined with several years of relevant experience in Immunology.
You have practical laboratory experience and a strong knowledge in Flow cytometry, including instrument setup, sample preparation, and data acquisition and analysis., using different instruments and applications.
You have a proven ability of effective written and verbal communication and listening skills and strong interpersonal skills with an ability to effectively communicate and project them self over the telephone and in person.
You have excellent analytical and problem solving skills, with ability to analyze and solve application and technical issues whilst maintaining a customer focus.
Fluent written and spoken language skills in the following languages (C1/C2): French and English.Knowledge of another European language (German, Spanish or Swedish) is a plus.
Enjoy working in team and consider yourself to be a good team player.
A varied function with international contacts within a company with an important social contribution in a value driven organization
An informal working atmosphere, dynamic corporate culture and an environment that lets you grow and develop
A very attractive remuneration package
• Please apply via www.bd.com/careers
Primary Work Location
BEL Erembodegem - Dorp 86
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.